Terms & Conditions

Each villa accommodates a maximum number of guests as stated in its description, which must be respected unless otherwise agreed prior to receipt of full and final payment.

Reservations are confirmed for a specific number of guests, which may not be exceeded unless authorised in advance by PT. Vacation Villas Management Service.

Every stay includes linen, towels, cooking utensils, and the essentials - toilet paper, soap, and drinking water - supplied throughout your visit by the villa management.

In accordance with Indonesian law, all guests must be registered with the local authorities within 24 hours of arrival. A photocopy of each guest's passport will be requested on or shortly after arrival, and a registration form must be promptly completed and signed by each guest, at the Lessor's expense.

As at all hotels in Indonesia, a standard 11% government tax and 10% service charge (21% in total) apply to your stay.

Guests using our grocery service - where staff purchase items at no mark-up from shop prices - will be invoiced a 20% service charge on all food and beverage bills at the end of their stay.

Gratuities for household staff are left entirely to each guest's discretion.

All payments are made in US Dollars. A deposit of 50% of the total rental amount is due within five (5) working days of booking confirmation; reservations not secured within this period are automatically cancelled.

The remaining balance is due 60 days before arrival, or immediately for bookings made within 60 days of arrival. If payment is not received by the due date, Anam Villa reserves the right to cancel the booking and retain the deposit.

For bookings made less than 60 days before arrival, full payment is required within five (5) working days or on arrival, whichever comes first. Last-minute bookings, made five days or fewer before arrival, may be settled in full cash on arrival.

Traveller's cheques and personal cheques are not accepted.

Bank-to-bank transfers should be sent in full, with all transfer fees covered by the sender, to Mandiri Bank, Legian, Bali (SWIFT BMRIIDJA), USD account 1750000962067, beneficiary PT VVMS.

Alternatively, Visa and Mastercard payments are processed in IDR via our secure REDDOT payment gateway, converted at the prevailing bank-selling rate plus a 4% processing fee. An invoice link is emailed for guests to complete payment online.

Check-in is from 2:00 PM and check-out by 11:00 AM. Late check-out until 3:00 PM may be available at no charge, subject to availability; until 6:00 PM is charged at 50% of the nightly rate, and beyond 6:00 PM at the full nightly rate.